Shipping Policy

Last updated: 1.2.26

This Shipping Policy outlines how Apparel Direct Limited delivers products throughout New Zealand and what you can expect when placing an order.

1. Shipping Locations

We currently ship to addresses within New Zealand.

If you require international shipping, please contact us before placing an order.

Because we produce custom printed apparel, most orders require production time before shipping.

Typical production timeframes vary depending on:

Estimated production time will be advised during ordering or quoting.

Please note: production times are estimates only. If you have a deadline, you must let us know before placing your order.

Once your order has been completed and dispatched, delivery times depend on the courier service.

Typical delivery estimates within New Zealand:

These timeframes are estimates only and may be affected by courier delays, weather events, or peak seasonal demand.

Shipping costs are calculated at checkout (where applicable) or quoted separately for bulk orders.

We may offer free shipping promotions from time to time. These will be clearly stated on the website.

Where available, tracking details will be provided via email once your order has been dispatched.

We recommend ensuring your delivery address is correct and secure.

Customers are responsible for entering the correct delivery address.

If an order is shipped to the wrong address due to incorrect customer details, we are not responsible for the loss of the parcel.

Additional courier fees may apply if the parcel needs to be redirected or resent.

Once a parcel has been handed to the courier, delivery delays are outside our direct control.

If your parcel is delayed or missing, please contact us and we will assist with lodging a courier enquiry.

If a parcel is confirmed lost by the courier, we will work with you to provide a replacement or resolution where appropriate.

If your parcel arrives damaged:

We may need this evidence to lodge a claim with the courier.

If local pickup is available, this will be arranged by prior agreement. Pickup details will be provided once your order is ready.

Risk in the goods passes to you once the goods are collected by the courier.

However, this does not limit your rights under the Consumer Guarantees Act 1993 where applicable.

If you have questions about shipping, please contact:

Apparel Direct Limited
Email: info@appareldirect.co.nz
Phone: 0275440760
New Zealand